Data Source Digital Platform, Social media
The government of Botswana is the biggest supplier of essential services across all sectors in Botswana, including health, education, land management and housing, sanitation, agriculture, business and trade, technology and innovation, safety and security, justice and rule of law, environmental management, transport, communications, immigration etc. In that regard, there is a need to track the relationship between the level of investments made by the public sector and the corresponding quality of services offered. Timely and reliable data for informed decision making were required for tracking the monitoring progress related to the implementation of the Sustainable Development Goals (SDG). Furthermore, there was a need for regular feedback to line managers to improve services on the short term and to policy makers on the medium/long term.
In general, in Botswana reliable and timely measurement of the SDGs is at risk of being inhibited by structural constraints on institutions, low quality data, limited technical capacities and insufficient financial investments in the area of data. Hence, Facebook was chosen as the main source of collecting data due to its popularity and accessibility among the public. A tool was introduced with an algorithm which collects frequently used words on Facebook to appear on a larger picture of collected words depending on the frequency of its usage. The more a word was used, the larger the picture would get, and the approach enabled quick data collection on trending concerns of citizens. The main challenge of this data process was the compliance with Facebook’s legal requirements.
The major takeaways from this initiative: