DPA developed a Digital Maturity Assessment (DMA) framework to provide NRC Country Offices (COs) with a tool to self-assess their digital transformation journey based on the perceptions and experiences of its staff. The DMA framework is the analytical background guiding the calculation of a Digital Maturity Score that measures the level of digital transformation in the COs based on qualitative data on:

• Digital ecosystem, data, and tech management;
• User-centricity and digital inclusion;
• Digital mindset, literacy, and innovation;
• Strategy, governance, policies, and frameworks; and
• Investment and partnerships.

The DMA was tested in the COs in Bangladesh and Sudan. The results and outputs of these pilots were made available in an interactive dashboard created to facilitate the visualization and extraction of insights.